What is TQM (Total Quality Management)? Introducing the differences from TQC, its principles, and how to implement it.
Three benefits and main activities conducted in TQM, along with an explanation of TQM methods.
TQM (Total Quality Management) is a management technique that refers to a company-wide effort to improve quality in order to provide products and services that meet customer needs. Not only products but also the quality of services, work, and management are targets for improvement. By promoting TQM across all departments, including management, companies can consistently produce high-quality products and services, thereby increasing customer satisfaction. However, since TQM is an organizational initiative with various activities and methods, it is essential to implement it with a correct understanding; otherwise, there is a possibility that the expected results may not be achieved. In this article, we will explain the overview of TQM, the benefits of its implementation, its principles, the differences between TQC and QMS, and specific ways to advance TQM. *For detailed content of the article, please refer to the link below.*
- Company：Kaminashi inc.
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